Every RV story starts somewhere. For most of our customers, it starts on delivery day, with a new set of keys and a trip already on the calendar. At Kunes RV, we believe that day is just the beginning of the relationship.
That belief is at the heart of a recent feature authored by our own Mike Coyle, COO of Kunes Auto & RV Group’s RV Division. Published in RV PRO magazine, Service as the Center of Dealership Profitability shares Mike’s perspective on why the ownership experience after the sale matters so much. With two decades of leadership in the RV industry, Mike brings a passion for sales, a commitment to strong processes, and a talent for rallying a team around the customer.
Here is what his perspective means for you as a Kunes RV owner.
Delivery Day Is the Starting Line
RV ownership comes with a learning curve, and it does not end when you leave the lot. Winterization schedules, towing requirements, and electrical systems are all things owners figure out along the way. Mike points to RVIA data showing that first-time owners now make up 36% of all RV owners. For many of our customers, we are not just a place to buy an RV. We are the people they turn to with questions.
That is why our service teams are here for far more than repairs. Maintenance, warranty work, accessories, inspections, and honest advice before your next trip are all part of the ownership experience.
One Dealership, One Experience
You do not experience Kunes RV as separate departments, and you should not have to. Mike emphasizes that the handoff from sales to service should feel seamless. That means:
- A service introduction during delivery, so you know who to call before you need them
- Shared notes between departments, so you never repeat your story to three different people
- Realistic conversations about timelines, so nothing catches you off guard
When our team knows who you are and what you have told us, every visit gets easier.
Communication Is Part of the Repair
Even the best repair can feel frustrating when you are left guessing. Mike’s message is simple: customers are patient when they get honest timelines and regular updates. Our service teams work to keep you informed from check-in to pickup, especially during peak travel season when everyone wants to be on the road.
We also keep working to make service fit your life. Our No Drop service was designed so your RV can be serviced while it stays hitched, saving you the hassle of unhooking and leaving it behind.
Keep Your RV Ready Year-Round
The best way to protect your time on the road is to stay ahead of maintenance. Our guide to year-round RV service at Kunes RV walks through quarterly care, roof inspections, and electrical checks so your RV is ready when you are.
Here for the Long Haul
Mike sums up what we believe at Kunes RV: relationships are built through consistent follow-through after the sale. The person who answers the phone during a stressful trip, keeps you updated during a repair, and makes ownership easier is what keeps you coming back, whether for service, upgrades, or your next RV.
Ready for service you can count on? Schedule your RV service with Kunes RV today and let our team take care of the rest.
Want to read more of Mike’s perspective? Read his full article, Service as the Center of Dealership Profitability, by Mike Coyle in RV PRO.
